Scott Bryant Scott has nearly 25 years of operations experience in the Direct Marketing industry in both “in-house” and outsourcing environments. His areas of expertise include contact center and customer relationship management, Total Quality process improvement, change management, warehouse operations, training and development, organizational design and IT and HR management. He has been a frequent speaker on these topics at DMA and NCOF conferences as well as for individual businesses and civic groups. He has a proven track record in applying technology, process reengineering and team-building to accomplish organizational goals of world-class service, productivity improvement and employee satisfaction in such organizations as L. L. Bean, Inc., The Mark Group and New Roads, Inc. whose clients include American Eagle Outfitters, Procter and Gamble Oral Care, Avon, America Online, Restoration Hardware and Johnson and Johnson Baby Center. Scott also served as a commissioned officer with the United States Army, retiring in 1986 as a Lieutenant Colonel in the Reserves. While on active duty he earned his MBA with a depth of study in operations research from The Ohio State University and taught Statistics as an adjunct professor at The University of Texas, El Paso. |
